Hi Babu ,
Based on my knowledge i have given some suggestions please have a look in to it.
1.We cannot use the search-mailbox command specifically for any folder in the mailbox.But we can use it for a whole mailbox.Below is the command which will copy the entire contents of the mailbox to the target folder called as "backup" .
Search-Mailbox -Identity "problematic mailbox name" -TargetMailbox "test mailbox" -TargetFolder "backup" -LogLevel Full -deletecontent
Note : Before executing the above command , please execute the below.
New-ManagementRoleAssignment -Name "Import Export_Enterprise Support" -SecurityGroup "Enterprise Support" -Role "Mailbox Import Export"
Once the above command is executed then you need to add your admin account to the security group "Enterprise Support" and then use the Search-Mailbox command to copy the entire items to the target mailbox and also it will delete all the copied items from the original mailbox.
2.Another one option is to use the MFCMAPI tool to force delete the items on the deleted items folder.
Most importantly before doing all the above , please share me the error message what your users are facing while deleting the items from deleted items folder.
Hi,
From your description, only some users can't delete items in the Deleted Items folder.
Please check if you can empty the deleted items folder manaully in Outlook.
If you still can't emptly this folder, please move the affected mailbox to another database and then check result.
If possible, you can repair mailbox to check if the issue persists.
Best regards,
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Hi,
Is there any update on this issue?
Best regards,
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com
Dear S.Nithyanandham,
Thanks for your reply, I will give feedback regarding your solution very soon. Thanks
Hi,
I have not heard back from you in a few days and wanted to check on the status of the problem.
Is there any update on this issue?
Best regards,
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com